Effective date: December 13, 2023
Glide takes the protection of your personal information very seriously and exercises special care. Please read the following to learn how we treat your personal information.
How We Collect Your Personal Information
The types of personal information we collect depend on your interactions with us and the nature of the Services we provide to you. We collect personal information about you in five primary ways: data collected directly from you; data collected automatically through cookies and similar technologies; data collected from affiliates and third parties; derived data collected using or combining additional personal information about you; and data collected through aggregate metrics.
Personal Information You Provide Directly to Us
We may collect personal information directly from you in a variety of ways, including when you apply, sign up, or pay for our Services, create or modify an online account, fill out a form or survey, interact with our representatives, or submit information through our Services. The personal information we collect directly from you may include:
Personal Information Automatically Collected Through Cookies and Similar Technologies
When you visit our Site and use our Services, we may collect certain user information automatically from your device. In some states, including California, this information may be considered personal information under applicable privacy laws.
Specifically, the user information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect user information about how your device has interacted with our Site, including the pages accessed, keystrokes, and links clicked, using session replay technology.
Collecting this information enables us to better understand the visitors who come to our Site, where they come from, and what content on our Site is of interest to them. We use this information for our business purposes, including internal analytics purposes, IT purposes, such as troubleshooting and maintaining our Site. We also seek to constantly improve the quality and relevance of our Site to our visitors. Only our Product, Engineering, and Support teams have access to this information.
• Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of the Glide Services. Disabling these Cookies may make certain features and services unavailable.
• Functional Cookies. Functional Cookies are used to record your choices and settings regarding the Glide Services, maintain your preferences over time and recognize you when you return to the Glide Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Personal Information We Collect from Affiliates and Third-parties
If you choose to log-in, access or otherwise connect to the Glide Services, or contact Glide through a third-party service, we may, for example, collect identifiers including your user ID and user name associated with that service, as well as any information you make public using that service. The personal information we collect from third-parties may include:
Personal Information We Derive
We may derive personal information or draw inferences about your preferences or characteristics based on the other personal information we collect. For example, we may infer that you are staying in another country based on your IP address to estimate your general location. This data, when stripped of all personally identifiable information in combination with the data of others to create a statistical summary, is identified as Derived Data.
YOUR INFORMATION MAY BE MAINTAINED ON AND TRANSFERRED TO COMPUTERS LOCATED OUTSIDE OF YOUR STATE, PROVINCE, COUNTRY OR OTHER GOVERNMENTAL JURISDICTION WHERE THE PRIVACY LAWS MAY NOT BE AS PROTECTIVE AS THOSE IN YOUR JURISDICTION. IF YOU ARE LOCATED OUTSIDE THE UNITED STATES AND CHOOSE TO PROVIDE INFORMATION TO US, WE TRANSFER PERSONAL INFORMATION TO THE UNITED STATES AND PROCESSES IT THERE. YOUR USE OF THE SERVICES AND YOUR SUBMISSION OF SUCH INFORMATION EACH REPRESENTS YOUR CONSENT TO THAT TRANSFER.
What About Tracking Technologies and Do Not Track Signals?
We may use tracking technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We will comply with web browser “do not track” signals that you may set in your web browser regarding the collection of personal information about your online activities over time and across third-party websites or online services.
What Categories of Personal Information We Collect?
The following chart details the categories of personal information that we may collect or have collected over the past twelve (12) months. Please note that we may not collect these categories of personal information for every user, as that will depend on the user’s activity or use in connection with Glide’s Services.
Personal information of Children
The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personal information from children under 18; if you are a child under 18, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at email@example.com.
How We Use Your Personal Information
The process and use of your personal information are critical and necessary to operate, improve and provide our Services. Accordingly, we collect and use personal information about you for business and commercial purposes, including to:
When We Disclose Your Personal Information
We may share or disclose information collected from or about you with others, including business partners, affiliates, service providers, advertisers, and other companies that are not affiliated with Glide, for the purposes described above in a manner that is deemed “sharing” under the CCPA and CPRA.
Some categories of personal information may be shared and disclosed for business and commercial purposes and to the extent necessary for Glide to fulfill its obligations under applicable law.
This section describes to whom Glide discloses Personal Information, and for what purposes:
To REALTOR® associations
To Multiple Listing Service (MLS)
We may also share information through or with multiple listing services. MLS database and software is used by real estate brokers in real estate, representing sellers under a listing contract to share information about properties with other brokers who may represent potential buyers or wish to work with a seller's broker in finding a buyer for the property or asset. We may share information about your real estate transactions with the MLS, including logs of page loads, logins, and normal web logging events relative to the MLS data.
We work with a number of business partners who help us offer the Glide Services, including, for example, our service providers, device partners, and corporate owners. We may share information collected from or about you with such business partners, including email address, viewing Information, information about your account or device information (e.g., device type, IP address, ZIP code, agent license or brokerage name). This information may be shared for different purposes depending on the partner, including for reporting and analytics, activating, administering, and improving and personalizing your experience with Glide or such partner, including by providing you with more tailored content and features.
To Our Service Providers
We may share personal information with affiliated and unaffiliated companies or individuals we hire or work with to provide services or perform business functions on our behalf. These service providers need access to the personal information to perform the functions we’ve requested of them. Examples of service providers we may engage include print, mail, or email vendors, delivery companies, payment processors, electronic signatures, document conversion technology, visual media editing software, web hosting vendors, cloud service providers, consultants, digital advertising vendors, contest or sweepstakes operators, and social media advertising networks. Glide requires contractors to commit to treat the personal information we provide as confidential, and to use the personal information only to provide the services we have requested they perform on our behalf. We may disclose personal information with other companies, contractors or third parties located outside of the United States of America. Glide takes appropriate measures to ensure appropriate safeguards are in place to protect your information.
To Law Enforcement, Government Agencies, and Courts
We may disclose personal information to third parties involved in legal process or protection matters, including professionals, law firms, government authorities and notaries for auditing and due diligence activities, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary, including: To satisfy any applicable law, regulation, legal process or enforceable governmental request; To enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies to obtain payment for our services); To protect the rights, interests, property or safety of Glide or others; In connection with claims, disputes, or litigation – in court or elsewhere; To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; and in an emergency.
To Third-parties at Your Direction
Other Parties at Your Direction
You may permit a real estate professional, client or other third party permission to track the status of a real estate transaction in which you’re involved, including the ability to view and share with others the digital transaction forms submitted through Glide.
Disclosures of Personal Information for a Business Purpose
Glide has disclosed the following categories of Personal Information, marked “yes”, for a business purpose:
California Customer Records Personal Information categories.
Protected classification characteristics under California or federal law.
Internet or other similar network activity.
Professional or employment-related information.
Non-public education information.
Inferences drawn from other Personal Information.
Sensitive Personal Information
Personal information about children under the age of 18
Sales of Personal Information
In the preceding twelve (12) months, Glide has not sold any personal information of consumers, including minors.
How We Protect Your Personal Information
The security of your information is important to us. We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit access to sensitive information from or about you to those Glide employees, agents, and contractors who have a legitimate business reason to access such information. We also use measures like encryption and hashing to help protect sensitive information when in transmission. Glide Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information that you provide to us. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure, especially if you are sharing business equipment, such as computers, with others. Despite our security efforts, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We maintain security incident response plans to investigate and remediate incidents involving unauthorized access to personal information. If you have concerns about your account’s security, please contact firstname.lastname@example.org for assistance.
We will retain your user information and documentation for the retention period required by state and federal law, and may retain it beyond the required period, unless you have revoked your consent or requested to delete certain user information. We may retain certain user information for specific legitimate interests where we have an ongoing business need (for example, account recovery), or to comply with applicable tax, legal or accounting requirements.
When we have no ongoing legitimate business need to use your user information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in back-up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. When we dispose of personal information, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).
The following principles help guide the length of Glide retention of records involving personal information:
Your Rights, Controls and Choices, Including Opt-Out Options
Beginning January 1, 2020, the California Consumer Privacy Act of 2018 (“CCPA”), as further amended by the California Privacy Rights Act of 2020 (“CPRA”), provides California residents with additional rights as described below.
Please read this section carefully for instructions regarding how to exercise these rights. If you have any questions about this section or whether any of the following applies to you, please contact us by emailing us at email@example.com or calling us at 888-514-9307.
Right to Request Information About Personal Information Collected
You may request access to the specific pieces of personal information we have collected about you, and you may also request additional details about our information practices, including the categories of personal information we have collected, our business or commercial purposes for collecting or sharing personal information, the sources from which we collect personal information, the types of third parties we share personal information with, the types of personal information we disclose for business purposes, and details about personal information we have sold and to whom. If you exercise this right to access, Glide will send this information, in a portable format, about our collection and use of your personal information over the past 12 months. If you may have a request access to your personal information, submit your request by: completing this form; emailing us at firstname.lastname@example.org; or calling us at 888-514-9307.
Right to Correct and Update Your Personal Information
You have the right to request that we correct or update the personal information that we have collected from you. To submit a request to exercise these rights, log into your account on the Glide website, go to “Account Settings” and correct or update your personal information. If you may have a request about correcting or updating your personal information, submit your request by: emailing us at email@example.com or calling us at 888-514-9307.
Right to Request Deletion Your Personal Information
You have the right to request that we delete the personal information that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your personal information to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these CCPA exceptions, we may deny your deletion request.
If you wish to request deletion of your personal information, submit your request by: completing this form; visiting this link: https://preferences.glide.com/privacy/ ; calling us at 888-514-9307; or emailing us at firstname.lastname@example.org.
Right to Opt Out of “Sharing” (Do Not Share My Personal Information)
Glide provides the “Do Not Sell/Share My Personal Information” link to comply with the CPRA. For more information about why Glide apps and websites contain the “Do Not Sell/Share My Personal Information” link and what happens if you tell Glide not to “share” your personal data with a third party, please click here. We give you the option to opt out of the sharing and the use of Glide services at any time by following this “Do Not Sell/Share My Personal Information” link. The link is also available on our websites and mobile apps.
How to Exercise Your Rights
To exercise the rights described above, send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal information; and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. Glide reserves the right to request additional information from you if we consider it necessary for verification purposes. We will only use personal information provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request by: visiting this link: https://preferences.glide.com/privacy/; calling us at 888-514-9307; or emailing us at: email@example.com.
You may also choose a person registered with the California Secretary of State that you authorize to act on your behalf to submit your requests (“Authorized Agent”). If you choose to use an Authorized Agent, Glide requires that you provide the Authorized Agent with written permission to allow them to submit this form with your request and that you verify your identity directly with Glide. To submit the completed form, please email the completed form to firstname.lastname@example.org with with the subject line “California Consumer Request Started”. Failure to do so may result in Glide denying your request. You understand that Glide may contact you directly in order to verify your identity and confirm the designation of your authorized agent. Glide may also request additional documentation to verify your identity.
We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA
We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of personal information that we receive from you.
Other State Law Privacy Rights
California Resident Rights
Under California’s Shine the Light Law (Civil Code §§ 1798.83-1798.84), California residents are entitled to contact us to prevent disclosure of personal information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at email@example.com or 888-514-9307.
Glossary of Privacy Terms
In order to guarantee that the processing of personal information is explained to you in a transparent and understandable way, we would like to inform you about the various legal terms in the CCPA and CPRA, which will also be used in this privacy declaration: