Privacy Policy 

Effective date:  December 13, 2023

Glide takes the protection of your personal information very seriously and exercises special care. Please read the following to learn how we treat your personal information.

By purchasing, accessing or using our Services or otherwise engaging with us, you acknowledge and consent to our collection, use, and sharing of personal information as described in this Privacy Policy. Accordingly, we encourage you to read this policy carefully and contact us with any questions.

Remember that your use of Glide's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use. 

What this Privacy Policy Covers 

This Privacy Policy applies to personal information. Except as described below, this Privacy Policy applies to all personal information we collect when you access or use our services, websites, and apps, (collectively, our “Services”), communicate with us (such as by mail, email, phone, chat, social media, or in-person), and otherwise interact with us or our representatives.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Services”) that you elect to access through the Services or to individuals that we do not manage or employ. While we attempt to facilitate access only to those Third Party Services that share our respect for your privacy or that you request through your use of the Services, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to carefully review the privacy policies of any Third Party Services you access.

How We Collect Your Personal Information

The types of personal information we collect depend on your interactions with us and the nature of the Services we provide to you. We collect personal information about you in five primary ways: data collected directly from you; data collected automatically through cookies and similar technologies; data collected from affiliates and third parties; derived data collected using or combining additional personal information about you; and data collected through aggregate metrics.

Personal Information You Provide Directly to Us

We may collect personal information directly from you in a variety of ways, including when you apply, sign up, or pay for our Services, create or modify an online account, fill out a form or survey, interact with our representatives, or submit information through our Services. The personal information we collect directly from you may include:

• Account information: Such as your name, passwords and security codes, address, telephone number, email address, agent license information, date of birth, or signature;
• Professional information: Such as employment information, brokerage name; brokerage physical address & phone number; brokerage license number; brokerage website; brokerage logo; or state or local association memberships;
• Payment information: Such as credit card, debit card, bank account number, or other financial information;
• Other information: Such as IP addresses, geolocation data, contacts, representatives, or information provided when you choose to use the Services to  submit a form, document, survey response, enter a contest or promotion.

Personal Information Automatically Collected Through Cookies and Similar Technologies

When you visit our Site and use our Services, we may collect certain user information automatically from your device. In some states, including California, this information may be considered personal information under applicable privacy laws.

Specifically, the user information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect user information about how your device has interacted with our Site, including the pages accessed, keystrokes, and links clicked, using session replay technology.

Collecting this information enables us to better understand the visitors who come to our Site, where they come from, and what content on our Site is of interest to them. We use this information for our business purposes, including internal analytics purposes, IT purposes, such as troubleshooting and maintaining our Site. We also seek to constantly improve the quality and relevance of our Site to our visitors. Only our Product, Engineering, and Support teams have access to this information.

Glide Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). We use the following types of Cookies:

•        Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of the Glide Services. Disabling these Cookies may make certain features and services unavailable.

•        Functional Cookies. Functional Cookies are used to record your choices and settings regarding the Glide Services, maintain your preferences over time and recognize you when you return to the Glide Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

•        Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Glide Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

Personal Information We Collect from Affiliates and Third-parties

If you choose to log-in, access or otherwise connect to the Glide Services, or contact Glide through a third-party service, we may, for example, collect identifiers including your user ID and user name associated with that service, as well as any information you make public using that service. The personal information we collect from third-parties may include:

• Partners: We collect information from companies through which you may access or interact with the Glide Services (e.g., distribution partners, including device partners and document platforms) or through which you pay for the Glide Services or otherwise receive access to the Glide Services as part of your relationship with such company. The information we collect from these partners may include email addresses and other identifiers that support authentication, activation, and personalization of the Glide Services, as well as payment processing and other billing-related matters.
• Service providers: We may also collect information about you from other sources, including service providers (e.g., state and local Association of REALTORS®, licensors, research and analytics companies, and payment processors), public databases, our marketing partners, and advertisers. This may include information (whether identifiable, de-identified or anonymous, and whether collected online or offline) about your interests, demographic data, purchasing behavior, your real estate transactions, and your activities online (such as websites visited and advertisements viewed).
• Social networks connected to the services: If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content and/or information in those accounts may be transmitted into your Account with us.
• Multiple Listing Service (MLS): We may also collect information from multiple listing services. MLS database and software is used by real estate brokers in real estate, representing sellers under a listing contract to share information about properties with other brokers who may represent potential buyers or wish to work with a seller's broker in finding a buyer for the property or asset. We may receive information about your real estate transactions through the MLS in order to facilitate your use of Glide’s Services.
• Google API Services: When you use our Services, you may elect to provide us with access to Google user data like your email, files, content, messages, contacts, detailed information about your projects, and so on. If you authenticate your Google account, you give us permission to access your account and the Google user data contained therein using the Google API Services, which will be done in accordance with Google’s API Services User Data Policy. Through these Google API Services, we may securely access and/or store your name, your email address, your emails, and your contact list (including any images attached to contacts in the list). We only use your Google user data to deliver the communication features available through our Services. We will not access, aggregate, or analyze your Google user data for any purpose other than providing you with the Services.

Personal Information We Derive

We may derive personal information or draw inferences about your preferences or characteristics based on the other personal information we collect. For example, we may infer that you are staying in another country based on your IP address to estimate your general location.  This data, when stripped of all personally identifiable information in combination with the data of others to create a statistical summary, is identified as Derived Data.

YOUR INFORMATION MAY BE MAINTAINED ON AND TRANSFERRED TO COMPUTERS LOCATED OUTSIDE OF YOUR STATE, PROVINCE, COUNTRY OR OTHER GOVERNMENTAL JURISDICTION WHERE THE PRIVACY LAWS MAY NOT BE AS PROTECTIVE AS THOSE IN YOUR JURISDICTION. IF YOU ARE LOCATED OUTSIDE THE UNITED STATES AND CHOOSE TO PROVIDE INFORMATION TO US, WE TRANSFER PERSONAL INFORMATION TO THE UNITED STATES AND PROCESSES IT THERE. YOUR USE OF THE SERVICES AND YOUR SUBMISSION OF SUCH INFORMATION EACH REPRESENTS YOUR CONSENT TO THAT TRANSFER.

What About Tracking Technologies and Do Not Track Signals?

We may use tracking technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We will comply with web browser “do not track” signals that you may set in your web browser regarding the collection of personal information about your online activities over time and across third-party websites or online services.

What Categories of Personal Information We Collect?

The following chart details the categories of personal information that we may collect or have collected over the past twelve (12) months. Please note that we may not collect these categories of personal information for every user, as that will depend on the user’s activity or use in connection with Glide’s Services.

• Personal identifiers: Real name; email address; postal address; agent license number and licensing state; cell phone number; office phone number; birthday,  credit card information, Ip address; User Agent; Cookie Session Identifier; Glide User Id; FB identifier; Google Analytics Identifier; Google Conversion Tracking identifier; Intercom Identifier; Full Story Identifier; Amplitude Identifier; Segment Identifier; Retently Identifier; Pusher.js Identifier; LaunchDarkly Identifier; Sentry Identifier; Filestack Identifier; Stripe identifier; DocuSign Username and Identifier; Type Form; Zoom Webinar registration information.
• Customer records identified by state law: Name, Signatures, SSN, Profile photo, Address, telephone number, agent license number, credit card number, debit card number, insurance policy information, and employment information.
• Commercial information: Records of property; services purchased; and purchase history for pro/premium access.
• Biometric information: cursor behavior and keystrokes.
• Audio, electronic, visual, thermal, olfactory, or similar information: Photos.
• Internet or other similar network activity information: IP Address; device ID; domain server; Type of device/browser used to access the Services; cookies; passwords; statistics associated with the interaction between device or browser and the Services; Zoom data.
• Geolocation data: Physical location in city, state, or country.
• Professional or employment related information: Brokerage name; Brokerage physical address & phone number; brokerage license number; Brokerage website; Brokerage logo; State and Local Association Membership; MLS information.
• Real estate transactional information: Property details, real estate forms, disclosures, documents, visitor logs.
• Sensitive personal information: communications a consumer has with a third party, social security numbers, passport numbers, driver’s license numbers, other government-issued numbers, credit cards, debit cards, bank account numbers, and other financial information.
• Inferences drawn from other personal information: activity metrics in platform.
• Protected classification characteristics under state or federal law: age, national origin, marital status, and veteran or military status.

Personal information of Children 

 The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13.  We do not knowingly collect or solicit personal information from children under 18; if you are a child under 18, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at privacy@glide.com.

How We Use Your Personal Information 

The process and use of your personal information are critical and necessary to operate, improve and provide our Services. Accordingly, we collect and use personal information about you for business and commercial purposes, including to:

• Provide Service: Provide and develop the Services you request or that are reasonably anticipated within the context of our ongoing business relationship, complete transactions, and perform our contractual obligations; including customer support; Provide you with customer service and technical assistance and respond to your questions related to our Services.
• Processing and Managing Transactions: Process your orders, payments, and account adjustments and initiate, render, bill, and collect payment for our Services. Also, we use your data to verify your identity and determine your eligibility for accounts and the validity of your payment information; Facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal government requirements.
• Compliance: Cooperate with law enforcement and protect the rights (including free speech), interests, safety of our customers, comply with and enforce applicable legal and regulatory obligations, and respond to governmental requests; Defend against or pursue claims, disputes, or litigation – in court or elsewhere.
• Marketing: Carry out advertising and marketing activities on our behalf and on behalf of others, including communicating with you through various channels such as in our software, by email or by text message; Create analyses and reports about usage patterns and trends, including auditing customer interactions and transactions.
• Audit and Research: Conduct internal research and development and make business decisions about current and future Service offerings; Understand your interests and behaviors to customize your experiences, and the experiences of others, including through personalized content, advertisements, and Product and Service offerings and suggestions; Create, audit, evaluate, modify, and improve our network, Services, advertising and marketing.
• Security and Debugging: Detect, protect against and prevent security incidents and illegal or unauthorized activities, investigate complaints and claims, and provide other security protections; Protect users of our Services from fraudulent, malicious, deceptive, abusive, or unlawful activities of others; Debug and repair errors in our Services and other activities to maintain and improve the quality and safety of our  Services.

If we decide to use your personal information for materially different purposes than above, we will update this Privacy Policy before such usage.

When We Disclose Your Personal Information 

We may share or disclose information collected from or about you with others, including business partners, affiliates, service providers, advertisers, and other companies that are not affiliated with Glide, for the purposes described above in a manner that is deemed “sharing” under the CCPA and CPRA.

Some categories of personal information may be shared and disclosed for business and commercial purposes and to the extent necessary for Glide to fulfill its obligations under applicable law.

This section describes to whom Glide discloses Personal Information, and for what purposes:

To Compass

Compass, Inc. (“Compass”) has acquired Glide. Notwithstanding anything to the contrary, no personal information or identifiable transaction data collected by Glide under this Privacy Policy shall be shared with Compass brokerage entities.

To REALTOR® associations

Glide makes available through our platform electronic versions of certain proprietary real estate transaction forms (also referred to as a “form library” in this Privacy Policy). Glide may be required to make available all usage and transactional information to REALTOR® associations from REALTOR® association members who use a form library through Glide (information which includes personal information).

To Multiple Listing Service (MLS)

We may also share information through or with multiple listing services. MLS database and software is used by real estate brokers in real estate, representing sellers under a listing contract to share information about properties with other brokers who may represent potential buyers or wish to work with a seller's broker in finding a buyer for the property or asset. We may share information about your real estate transactions with the MLS, including logs of page loads, logins, and normal web logging events relative to the MLS data.

To Partners

We work with a number of business partners who help us offer the Glide Services, including, for example, our service providers, device partners, and corporate owners. We may share information collected from or about you with such business partners, including email address, viewing Information, information about your account or device information (e.g., device type, IP address, ZIP code, agent license or brokerage name). This information may be shared for different purposes depending on the partner, including for reporting and analytics, activating, administering, and improving and personalizing your experience with Glide or such partner, including by providing you with more tailored content and features.

To Our Service Providers

We may share personal information with affiliated and unaffiliated companies or individuals we hire or work with to provide services or perform business functions on our behalf. These service providers need access to the personal information to perform the functions we’ve requested of them. Examples of service providers we may engage include print, mail, or email vendors, delivery companies, payment processors, electronic signatures, document conversion technology, visual media editing software, web hosting vendors, cloud service providers, consultants, digital advertising vendors, contest or sweepstakes operators, and social media advertising networks. Glide requires contractors to commit to treat the personal information we provide as confidential, and to use the personal information only to provide the services we have requested they perform on our behalf. We may disclose personal information with other companies, contractors or third parties located outside of the United States of America. Glide takes appropriate measures to ensure appropriate safeguards are in place to protect your information.

To Law Enforcement, Government Agencies, and Courts

We may disclose personal information to third parties involved in legal process or protection matters, including professionals, law firms, government authorities and notaries for auditing and due diligence activities, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary, including: To satisfy any applicable law, regulation, legal process or enforceable governmental request; To enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies to obtain payment for our services); To protect the rights, interests, property or safety of Glide or others; In connection with claims, disputes, or litigation – in court or elsewhere; To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; and in an emergency.

To Third-parties at Your Direction

We may also share information from or about you with any party when we have your consent or when you otherwise choose to share such information by using Glide Services. For example, these third parties may include providers of real estate form libraries, insurance providers, natural hazard disclosure report providers, and our transaction management system. Certain functions within the Glide Services may give you the option to share, sign, edit or send information. Information you share with third party platforms is subject to that third party’s terms of use and privacy policies, which we recommend you review.

Other Parties at Your Direction

You may permit a real estate professional, client or other third party permission to track the status of a real estate transaction in which you’re involved, including the ability to view and share with others the digital transaction forms submitted through Glide.

Disclosures of Personal Information for a Business Purpose

Glide has disclosed the following categories of Personal Information, marked “yes”,  for a business purpose:

Sales of Personal Information

In the preceding twelve (12) months, Glide has not sold any personal information of consumers, including minors.

How We Protect Your Personal Information

The security of your information is important to us. We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit access to sensitive information from or about you to those Glide employees, agents, and contractors who have a legitimate business reason to access such information. We also use measures like encryption and hashing to help protect sensitive information when in transmission. Glide Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information that you provide to us. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure, especially if you are sharing business equipment, such as computers, with others. Despite our security efforts, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We maintain security incident response plans to investigate and remediate incidents involving unauthorized access to personal information. If you have concerns about your account’s security, please contact privacy@glide.com for assistance.

Data Retention

We will retain your user information and documentation for the retention period required by state and federal law, and may retain it beyond the required period, unless you have revoked your consent or requested to delete certain user information. We may retain certain user information for specific legitimate interests where we have an ongoing business need (for example, account recovery), or to comply with applicable tax, legal or accounting requirements.

When we have no ongoing legitimate business need to use your user information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in back-up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. When we dispose of personal information, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).

The following principles help guide the length of Glide retention of records involving personal information:

• Minimize retention periods to protect the privacy of our users, while adhering to governing regulations.
• Maintain appropriate retention periods to ensure the support, operations, and security of the Glide environment.
• Distribute retention across primary and secondary storage to ensure resilient and efficient use of resources when storing records.
• Narrowly restrict record access to two-factor authentication to IT staff with appropriate operational roles.
• Leverage Legal Counsel to determine when it is appropriate to share data beyond Glide or preserve data in response to litigation or law enforcement requests.

Your Rights, Controls and Choices, Including Opt-Out Options

Beginning January 1, 2020, the California Consumer Privacy Act of 2018 (“CCPA”), as further amended by the California Privacy Rights Act of 2020 (“CPRA”), provides California residents with additional rights as described below.

• The right to request information about personal information collected
• The right to access personal information in a portable format
• The right to request deletion of personal information
• The right to request disclosure of categories of personal information a business shares or discloses
• The right to opt out of the sharing of personal information to a third party
• The right to equal service and price, regardless of whether they exercise their privacy rights

Our Privacy Policy includes additional information about our data practices. You can learn more about the categories of personal information we collect from or about you and the categories of sources from which we collect this information in Section “What Categories of Personal Information We Collect”, the business or commercial purposes for collecting this information in Section “How We Use Your Personal Information”, and the categories of third parties with whom we have shared personal information for a business purpose in Section “When We Disclose Your Personal Information”.

Please read this section carefully for instructions regarding how to exercise these rights. If you have any questions about this section or whether any of the following applies to you, please contact us by emailing us at privacy@glide.com or calling us at 888-514-9307.

Right to Request Information About Personal Information Collected

You may request access to the specific pieces of personal information we have collected about you, and you may also request additional details about our information practices, including the categories of personal information we have collected, our business or commercial purposes for collecting or sharing personal information, the sources from which we collect personal information, the types of third parties we share personal information with, the types of personal information we disclose for business purposes, and details about personal information we have sold and to whom. If you exercise this right to access, Glide will send this information, in a portable format, about our collection and use of your personal information over the past 12 months. If you may have a request access to your personal  information, submit your request by:  completing this form; emailing us at privacy@glide.com; or calling us at 888-514-9307.  

Right to Correct and Update Your Personal Information

You have the right to request that we correct or update the personal information that we have collected from you. To submit a request to exercise these rights, log into your account on the Glide website, go to “Account Settings” and correct or update your personal information. If you may have a request about correcting or updating your personal information, submit your request by: emailing us at privacy@glide.com or calling us at 888-514-9307.

Right to Request Deletion Your Personal Information

You have the right to request that we delete the personal information that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your personal information to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these CCPA exceptions, we may deny your deletion request.

1. Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer, or reasonably anticipated by the consumer within the context of a business’ ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
2. Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes.
3. Debug to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the California Penal Code.
6. Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the business’ deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if the consumer has provided informed consent.
7. To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business and compatible with the context in which the consumer provided the information.
8. Comply with a legal obligation.

If you wish to request deletion of your personal information, submit your request by: completing this form; visiting this link: https://preferences.glide.com/privacy/ ; calling us at 888-514-9307; or emailing us at privacy@glide.com. 

Right to Opt Out of “Sharing” (Do Not Share My Personal Information)

Glide provides the “Do Not Sell/Share My Personal Information” link to comply with the CPRA. For more information about why Glide apps and websites contain the “Do Not Sell/Share My Personal Information” link and what happens if you tell Glide not to “share” your personal data with a third party, please click here. We give you the option to opt out of the sharing and the use of Glide services at any time by following this “Do Not Sell/Share My Personal Information” link. The link is also available on our websites and mobile apps.

How to Exercise Your Rights

To exercise the rights described above, send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal information; and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. Glide reserves the right to request additional information from you if we consider it necessary for verification purposes. We will only use personal information provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request by: visiting this link: https://preferences.glide.com/privacy/; calling us at 888-514-9307; or emailing us at: privacy@glide.com.

You may also choose a person registered with the California Secretary of State that you authorize to act on your behalf to submit your requests (“Authorized Agent”). If you choose to use an Authorized Agent, Glide requires that you provide the Authorized Agent with written permission to allow them to submit this form with your request and that you verify your identity directly with Glide. To submit the completed form, please email the completed form to privacy@glide.com with with the subject line “California Consumer Request Started”. Failure to do so may result in Glide denying your request. You understand that Glide may contact you directly in order to verify your identity and confirm the designation of your authorized agent. Glide may also request additional documentation to verify your identity.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA 

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of personal information that we receive from you. 

Other State Law Privacy Rights 

California Resident Rights 

Under California’s Shine the Light Law (Civil Code §§ 1798.83-1798.84), California residents are entitled to contact us to prevent disclosure of personal information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at privacy@glide.com or 888-514-9307.

Changes to this Privacy Policy 

We are constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the https:// www.glide.com website, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information:

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us at: privacy@glide.com or 888-514-9307. 

Glossary of Privacy Terms

In order to guarantee that the processing of personal information is explained to you in a transparent and understandable way, we would like to inform you about the various legal terms in the CCPA and CPRA, which will also be used in this privacy declaration:

• Business purpose: Means the use of personal information for the business’ operational purposes, or other notified purposes, or for the service provider or contractor’s operational purposes, provided that the use of personal information shall be reasonably necessary and proportionate to achieve the purpose for which the personal information was collected or processed or for another purpose that is compatible with the context in which the personal information was collected.
• Collects: Means buying, renting, gathering, obtaining, receiving, or accessing any personal information pertaining to a consumer by any means. This includes receiving information from the consumer, either actively or passively, or by observing the consumer’s behavior.
• Commercial purposes: Means to advance a person’s commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.
• Personal Information: Means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household. “Personal Information” may also include "Sensitive Personal Information” (defined below) but does not include publicly available information or lawfully obtained, truthful information that is a matter of public concern.

• For purposes of this Privacy Policy, “publicly available” means information that is lawfully made available from federal, state, or local government records, or information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer or from widely distributed media; or information made available by a person to whom the consumer has disclosed the information if the consumer has not restricted the information to a specific audience. “Publicly available” does not mean biometric information collected by a business about a consumer without the consumer’s knowledge.
• “Personal information” does not include consumer information that is deidentified or aggregate consumer information.

• Processing: Means any operation or set of operations that are performed on personal information or on sets of personal information, whether or not by automated means.
• Sell: Means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration. For purposes of this Privacy Policy, a business does not sell personal information when:

1. A consumer uses or directs the business to intentionally disclose personal information or uses the business to intentionally interact with a third party, provided the third party does not also sell the personal information, unless that disclosure would be consistent with the provisions of this title.
2. The business uses or shares an identifier for a consumer who has opted out of the sale of the consumer’s personal information for the purposes of alerting third parties that the consumer has opted out of the sale of the consumer’s personal information.
3. The business transfers to a third party the personal information of a consumer as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the business provided that information is used or shared.

• Sensitive Personal Information: Means a category of “Personal Information” that includes:

1.  Personal information that reveals (A) a consumer’s social security, driver’s license, state identification card, or passport number, (B) a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, (C) a consumer’s precise geolocation, (D) a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership, (E) the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication, or (F) a consumer’s genetic data;
2. The processing of biometric information for the purpose of uniquely identifying a consumer;
3. Personal information collected and analyzed concerning a consumer’s health; and
4. personal information collected and analyzed concerning a consumer’s sex life or sexual orientation.

• For purposes of this Privacy Policy, sensitive personal information does not include “publicly available” information that is lawfully made available from federal, state, or local government records, or information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer or from widely distributed media; or information made available by a person to whom the consumer has disclosed the information if the consumer has not restricted the information to a specific audience. “Publicly available” does not mean biometric information collected by a business about a consumer without the consumer’s knowledge.
• Share: Means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged. For purposes of this Privacy Policy, a business does not share personal information when:

1. A consumer uses or directs the business to intentionally disclose personal information or intentionally interact with one or more third parties.
2. The business uses or shares an identifier for a consumer who has opted out of the sharing of the consumer’s personal information or limited the use of the consumer’s sensitive personal information for the purposes of alerting persons that the consumer has opted out of the sharing of the consumer’s personal information or limited the use of the consumer’s sensitive personal information. 
3. The business transfers to a third party the personal information of a consumer as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the business provided that information is used or shared.

• Services: Means work, labor, and services, including services furnished in connection with the sale or repair of goods.
• Service provider: Means a person that processes personal information on behalf of a business and that receives from or on behalf of the business consumer’s personal information for a business purpose pursuant to a written contract, provided that the contract prohibits the person from: (A) selling or sharing the personal information; (B) retaining, using, or disclosing the personal information for any purpose other than for the business purposes specified in the contract for the business, including retaining, using, or disclosing the personal information for a commercial purpose other than the business purposes specified in the contract with the business, or as otherwise permitted by the CCPA and CPRA; (C) Retaining, using, or disclosing the information outside of the direct business relationship between the service provider and the business; and (D) combining the personal information that the service provider receives from, or on behalf of, the business with personal information that it receives from, or on behalf of, another person or persons, or collects from its own interaction with the consumer, provided that the service provider may combine personal information to perform any business purpose as defined in Attorney General regulations and/or in regulations adopted by the California Privacy Protection Agency.
• Third party: Means a person who is not any of the following:

1. The business with whom the consumer intentionally interacts and that collects personal information from the consumer as part of the consumer’s current interaction with the business under the CCPA or CPRA.
2. A service provider to the business.
3. A contractor.