Privacy Policy
Effective date: March 24, 2025
Glide (*we”, “us”, or “our”) takes the protection of your personal information very seriously and exercises special care. Please read the following to learn how we treat your personal information.
By purchasing, accessing or using our Services or otherwise engaging with us, you acknowledge and consent to our collection, use, and sharing of personal information as described in this Privacy Policy. Accordingly, we encourage you to read this policy carefully and contact us with any questions. If you do not agree to the terms of this Privacy Policy, please do not use our Services. If you do not understand, or if you have questions about, this Privacy Policy, please contact us before using, or continuing to use our Services.
This Privacy Policy, together with our Terms of Use, applies to your interactions with us or your use of our Services. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
For purposes of this Policy, personal information includes all that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (collectively, “personal information”). Except as described below, this Privacy Policy applies to all personal information we collect when you access or use our services, websites, and apps, (collectively, our “Services”), communicate with us (such as by mail, email, phone, chat, social media, or in-person), and otherwise interact with us or our representatives.
Please note that if you do not provide the personal information that we ask for, it may delay or prevent us from providing our Services.
We need to collect personal information from you in order to provide you with our Services, as well as to improve your experience. You may provide us with personal information in several ways, including, for example:
Please note that when you interact with one of our affiliated third parties, such as our partners, service providers, connected social networks, multiple listing services (MLS), and Google API affiliates, through our websites or applications in order to use our Services, you are directing the relevant business partner to share your personal information with us so that we may provide you with our Services.
We may also collect and/or generate anonymized and aggregated information when you use the Services. We may use or share such information with third parties for research, analytics and/or other commercial purposes.
The table below explains the purposes for which we use, or may use, your personal information.
Purpose/Use | Type of Information |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
If we decide to use your personal information for materially different purposes than above, we will update this Privacy Policy, and provide you with notice advising as to any material changes, before such usage.
When you visit our Site and use our Services, we may collect certain user information automatically from your device. In some states, including California, this information may be considered personal information under applicable privacy laws.
Specifically, the user information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect user information about how your device has interacted with our Site, including the pages accessed, keystrokes, and links clicked, using session replay technology.
Collecting this information enables us to better understand the visitors who come to our Site, where they come from, and what content on our Site is of interest to them. We use this information for our business purposes, including internal analytics purposes, IT purposes, such as troubleshooting and maintaining our Site. We also seek to constantly improve the quality and relevance of our Site to our visitors. Only our Product, Engineering, and Support teams have access to this information.
Glide Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). We use the following types of Cookies:
Targeted Advertising, "Sharing," and "Selling"
Glide does not “Sell” personal information as described by applicable privacy laws. As described in the Tracking Technologies section above, we have incorporated Cookies from certain third parties into our Services. These Cookies allow those third parties to receive information about your activity on our Services that is associated with your browser or device. Those third parties may use that data to show you relevant ads on our Services or on other websites you visit. Under certain U.S. privacy laws, you may have the option to opt out from the sharing of your data through third party Cookies for targeted advertising or cross-contextual behavioral advertising ("Sharing") of your Personal information. In some states, such Sharing may also be deemed "selling." Please note that we do not sell personal information for monetary consideration.
Glide provides the “Do Not Sell/Share My Personal Information” link to comply with the CPRA. For more information about why Glide apps and websites contain the “Do Not Sell/Share My Personal Information” link and what happens if you tell Glide not to “share” your personal data with a third party, please click here. We give you the option to opt out of the sharing and the use of Glide services at any time by following this “Do Not Sell/Share My Personal Information” link. The link is also available on our websites and mobile apps.
Automated Decisions
You have the right to opt-out from the processing of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects to you, if applicable. However, we do not process your personal information in this manner.
Do Not Track
We may use tracking technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We will comply with web browser “do not track” signals that you may set in your web browser regarding the collection of personal information about your online activities over time and across third-party websites or online services.
We may share or disclose information collected from or about you with others, including business partners, affiliates, service providers, advertisers, and other companies that are not affiliated with Glide, for the purposes described above in a manner that is deemed “sharing” under the CCPA and CPRA.
Some categories of personal information may be shared and disclosed for business and commercial purposes and to the extent necessary for Glide to fulfill its obligations under applicable law.
This section describes to whom Glide discloses Personal Information, and for what purposes:
To Compass
Glide is owned by Compass, Inc. (“Compass”). Notwithstanding anything to the contrary, no personal information or identifiable transaction data collected by Glide under this Privacy Policy shall be shared with Compass brokerage entities, aside from triaging a data incident that potentially exposes one’s personal information. Remediation efforts would likely necessitate sharing Glide-specific personal information with Compass compliance resources such as Legal and Information Security, as well as regulatory agencies, and external remediation partners. However, please note that even in resolving a data incident, no Glide personal information or identifiable transaction data collected by Glide will be shared with Compass brokerage personnel. Glide may also share non-personal information with Compass non-brokerage personnel to perform business functions on its behalf.
To REALTOR® associations
Glide makes available through our platform electronic versions of certain proprietary real estate transaction forms (also referred to as a “form library” in this Privacy Policy). Glide may be required to make available all usage and transactional information to REALTOR® associations from REALTOR® association members who use a form library through Glide (information which includes personal information).
To Multiple Listing Service(s) (MLS’)
We may also share information through or with multiple listing services. MLS database and software is used by real estate brokers in real estate, representing sellers under a listing contract to share information about properties with other brokers who may represent potential buyers or wish to work with a seller’s broker in finding a buyer for the property or asset. We may share information about your real estate transactions with the MLS, including logs of page loads, logins, and normal web logging events relative to the MLS data (information which may include personal information).
To Partners
We work with a number of business partners who help us offer the Glide Services, including, for example, our service providers, device partners, and corporate owners. We may share information collected from or about you with such business partners, including email address, viewing Information, information about your account or device information (e.g., device type, IP address, ZIP code, agent license or brokerage name). This information may be shared for different purposes depending on the partner, including for reporting and analytics, activating, administering, and improving and personalizing your experience with Glide or such partner, including by providing you with more tailored content and features.
To Our Service Providers
We may share personal information with unaffiliated companies or individuals we hire or work with to provide services or perform business functions on our behalf. These service providers need access to the personal information to perform the functions we’ve requested of them. Examples of service providers we may engage include print, mail, or email vendors, delivery companies, payment processors, electronic signatures, document conversion technology, visual media editing software, web hosting vendors, cloud service providers, consultants, digital advertising vendors, contest or sweepstakes operators, and social media advertising networks. Glide requires contractors to commit to treat the personal information we provide as confidential, and to use the personal information only to provide the services we have requested they perform on our behalf. We may disclose personal information with other companies, contractors or third parties located outside of the United States of America. Glide takes appropriate measures to ensure appropriate safeguards are in place to protect your information.
To Law Enforcement, Government Agencies, and Courts
We may disclose personal information to third parties involved in legal process or protection matters, including professionals, law firms, government authorities and notaries for auditing and due diligence activities, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary, including: To satisfy any applicable law, regulation, legal process or enforceable governmental request; To enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies to obtain payment for our services); To protect the rights, interests, property or safety of Glide or others; In connection with claims, disputes, or litigation – in court or elsewhere; To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; and in an emergency.
To Third-parties at Your Direction
We may also share information from or about you with any party when we have your consent or when you otherwise choose to share such information by using Glide Services. For example, these third parties may include providers of real estate form libraries, insurance providers, natural hazard disclosure report providers, and our transaction management system. Certain functions within the Glide Services may give you the option to share, sign, edit or send information. Information you share with third party platforms is subject to that third party’s terms of use and privacy policies, which we recommend you review.
Other Parties at Your Direction
You may permit a real estate professional, client or other third party permission to track the status of a real estate transaction in which you’re involved, including the ability to view and share with others the digital transaction forms submitted through Glide.
We collect Sensitive Information such as user account information, social security number, financial account information, and debit or credit card numbers for the purposes described in this Privacy Policy.
We do not collect or process Sensitive Information for the purposes of inferring characteristics about consumers. For example, we do not collect or process geolocation information for the purposes of inferring characteristics about consumers. We collect sensitive information (e.g., security number, driver's license number, passport number) only as strictly necessary to perform the Services reasonably expected by an average consumer who requests those services. Accordingly, we treat any such information as “personal information” consistent with applicable provisions.
We will not process your Sensitive Information unless such processing is compliant with applicable privacy laws. To the extent that we need to obtain your explicit consent to process your personal information, to the fullest extent permitted by law, when you provide your personal Information to us you are deemed to have consented to us processing your personal Information (including your sensitive personal Information.)
Glide may display links to third party websites, including social media sites that we do not own or operate. We provide links to these third-party sites as a convenience to you. They are not intended as an endorsement of or referral to the linked sites or services. The linked sites and services are subject to their separate and independent privacy statements, notices, and terms. Please read their privacy policies carefully to find out how they collect and process your personal information prior to submitting any personal information via such third-party websites. The collection, use, and disclosure of your personal information on third party sites will be subject to the privacy policies of the third party and not Glides’s Policy. We cannot control or be held responsible for the data collection, privacy, and information sharing policies and procedures or content of third parties.
We retain your information in our server logs, our databases and our records for as long as necessary considering the purposes set out in this Policy, subject to any legal obligations to further retain such information. We may use third party service providers to store and maintain such data. We retain your verification-related information for a reasonable period, even if you do not complete all verification steps, to assist with future verifications and to prevent abuse of our verification processes and for other purposes as set forth herein. If you decide not to verify the account and would like us to delete the verification information you provided, please contact us via e-mail at privacy@glide.com. We may retain information that no longer identifies you indefinitely.
We do not knowingly collect or solicit personal information from children under 18; if you are a child under 18, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at privacy@glide.com. For more information on how to protect the privacy of children online, visit www.OnGuardOnline.gov.
The security of your information is important to us. We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit access to sensitive information from or about you to those Glide employees, agents, and contractors who have a legitimate business reason to access such information. In limited instances non-brokerage Compass personnel in Legal or Information Security may also require minimal access to sensitive personal information, in order to potentially resolve a data incident, or maintain security controls and processes for Glide. We also use measures like encryption and hashing to help protect sensitive information when in transmission. Glide Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information that you provide to us. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure, especially if you are sharing business equipment, such as computers, with others. Despite our security efforts, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We maintain security incident response plans to investigate and remediate incidents involving unauthorized access to personal information. If you have concerns about your account’s security, please contact privacy@glide.com for assistance.
Various U.S. State privacy laws provide consumers certain privacy rights, including:
Right to Request Information About Personal Information Collected
You may request access to the specific pieces of personal information we have collected about you, and you may also request additional details about our information practices, including the categories of personal information we have collected, our business or commercial purposes for collecting or sharing personal information, the sources from which we collect personal information, the types of third parties we share personal information with, the types of personal information we disclose for business purposes, and details about personal information we have sold and to whom. If you exercise this right to access, Glide will send this information, in a portable format, about our collection and use of your personal information over the past 12 months. If you may have a request access to your personal information, submit your request by: completing this form; emailing us at privacy@glide.com; or calling us at 888-514-9307.
Right to Correct and Update Your Personal Information
You have the right to request that we correct or update the personal information that we have collected from you. To submit a request to exercise these rights, log into your account on the Glide website, go to “Account Settings” and correct or update your personal information. If you have a request about correcting or updating your personal information, submit your request by: completing this form; emailing us at privacy@glide.com or calling us at 888-514-9307.
Right to Request Deletion Your Personal Information
You have the right to request that we delete the personal information that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your personal information to provide you with the Services, complete a transaction or other action you have requested, or to comply with a legal obligation. If your deletion request is subject to one of these CCPA exceptions, we may deny your deletion request.
If you wish to request deletion of your personal information, submit your request by: completing this form; visiting this link: https://preferences.glide.com/privacy/; calling us at 888-514-9307; or emailing us at privacy@glide.com.
Right to Opt Out of “Sharing” (Do Not Share My Personal Information)
Glide provides the “Do Not Sell/Share My Personal Information” link to comply with the CPRA. For more information about why Glide apps and websites contain the “Do Not Sell/Share My Personal Information” link and what happens if you tell Glide not to “share” your personal data with a third party, please click here. We give you the option to opt out of the sharing and the use of Glide services at any time by following this “Do Not Sell/Share My Personal Information” link. The link is also available on our websites and mobile apps.
How to Exercise Your Rights
To exercise the rights described above, send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal information; and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. Glide reserves the right to request additional information from you if we consider it necessary for verification purposes. We will only use personal information provided in a Valid Request to verify you and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your request(s) is deemed excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request by: visiting this link: https://preferences.glide.com/privacy/; calling us at 888-514-9307; or emailing us at: privacy@glide.com.
If you reside in California, you may also choose a person registered with the California Secretary of State that you authorize to act on your behalf to submit your requests (“Authorized Agent”). If you choose to use an Authorized Agent, Glide requires that you provide the Authorized Agent with written permission to allow them to submit this form with your request and that you verify your identity directly with Glide. To submit the completed form, please email the completed form to privacy@glide.com with the subject line “California Consumer Request Started”. Failure to do so may result in Glide denying your request. You understand that Glide may contact you directly in order to verify your identity and confirm the designation of your authorized agent. Glide may also request additional documentation to verify your identity.
Appeal
If we refuse to take action on a request within a reasonable period of time after receiving your request in accordance with this section, you may appeal our decision. In the appeal, you must (1) provide sufficient data point to aid us in verifying that you are the person about whom the original request pertains and to identify the original request, and (2) provide a description of the basis of your appeal.
You may appeal a decision by calling us at 888-514-9307; or emailing us at: privacy@glide.com.
Please note that your appeal will be subject to your rights and obligations afforded to you under the applicable privacy law. We will respond to your appeal within the time period required by applicable privacy law.
We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA
We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of personal information that we receive from you.
Additional California Resident Rights
Under California’s Shine the Light Law (Civil Code §§ 1798.83-1798.84), California residents are entitled to contact us to prevent disclosure of personal information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at privacy@glide.com or call us at 888-514-9307.
California consumers have the right to request that we limit the use or sharing disclosure of their sensitive personal information. However, since we only process your sensitive personal information for the permitted purposes under Section 7027(m) of the CCPA Regulations and we do not infer characteristics from your sensitive personal information, we do not offer a way for you to submit such a request.
We are constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the https://www.glide.com website, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us by emailing us at: privacy@glide.com or calling us at: 888-514-9307.